Scruggs Automotive Repair

I cannot say enough good things about this place. It might sound like hyperbole, but I cannot imagine that there is a more honest shop around. Patrick upfront and Jazz the master tech are awesome. I drove back up to Buffalo to visit my parents and had the check engine light come on after an oil change in Maryland before the round trip. Patrick got me in to diagnose the problem before our planned return to Maryland. Jazz found the issue quickly. The fix was quite simple, and they got me fixed up and on the road at such a reasonable price. They are honest and straight forward to deal with. You can definitely trust them to treat you and your vehicle right. I give them the highest recommendation. Also, side note. Their waiting/office area is very clean and organized. Very comfortab

My reasoning for scoring Scruggs is in the second paragraph. For most people, I imagine they will have a good experience at Scruggs. I've been to Scruggs several times as it's located nearby and compared to other automotive shops in the area I found their costs and service times to be reasonable. The staff is polite all well. With all that said I did, however, during my last visit to Scruggs encounter an issue in which during a routine inspection they accidentally put a small dent in my hood. They said it occured while opening the hood. They had less headroom than anticipated. I was personally informed by Scruggs themselves about it and I commend them very much so for being honest. With all that said, this isn't something they are able to fix on-site so I was told they would coordinate wi

We found Scruggs when we first moved here and needed an emissions test. I was so impressed by the way they treated us, they were so kind and fair. Through all the other oil changes and repairs we have had there, they have been extremely honest about what we needed to get done (and what we could put off for a bit), fair in price, excellent at communicating with us and easy to talk to. Car repairs are so stressful and to have a repair shop nearby that we trust alleviates so much of that stress.

Great shop! Got me in and out in 30 minutes without an appointment for an inspection. I know that may sound like a normal shop, but to be honest I had been struggling to find a shop that would actually inspect my car because it's an EV. I had already gone to 6 different shops over the 2 previous weeks and they all either said 6 hour wait or just couldn't inspect my vehicle because they didn't have the proper lift. I get that EVs have different jack points but honestly some of the previous shops I tried just felt like they didn't want to bother because inspections are such low ticket items and EVs don't have oil changes and other items to up charge with at those appointments. The staff at scruggs was very professional and polite especially for a walk in and I really appreciate that they acc

The professionals at Scruggs are fantastic. Great attention to detail, estimates for all aspects of the work needed, prioritization of repairs so you know what's critical vs what can wait and excellent customer service. Highly recommend for service of all vehicle types.