Service Center at Princeton BMW

Parm was an excellent service person to work with. He went above and beyond to take care of the car and explain the service provided. The service was truly exceptional.

If you see Parm Gill working, do yourself a favor and choose him as your Service Advisor. Professional, courteous and has your best interest at heart. I wish BMW hired more individuals like him. We made an instant connection and I was able to sense that he was knowledgeable and would solve my issues to the best of his ability. He’s got a bright future indeed.

Had to wait almost an hour for a service appointment with a loaner that shouldve taken 10min. After waiting an hour I was given a dirty car with stains on the seats and dirt everywhere. Front plate was missing when returning the car (never checked if the front plate was on the car when I received it) and I was accused and blamed for it (even though the car was taken to a car wash before being given to me) Service advisor Rick told me a $65 charge would apply if the brakes were inspected and found to not need replacement (under my maintenance plan). I accepted and informed rick that the brake pads were changed only 5 months ago and the surfaces were resurfaced. Bmw Princeton inspected the brakes, found the rotors to be corroded and needing replacement but the pads were 2mm above thickness

Amazing experience. Kamal made me feel like family and worked with me to find the fit for my needs. Will be coming back when I’m ready for a new vehicle.

Very friendly and nice Elliot! Great experience for the service: they took good care of your car and even provided a video to show what's going on. Recommend to bimmer owners.