Service Center - Atlantic Coast Honda

Absolutely unacceptable experience at this dealership. My husband brought his Accord in for a simple oil change using a coupon from the dealership. He had a scheduled appointment — yet he was still forced to wait two hours for a basic service. But the worst part? They drained his oil and never put new oil back in. Not only that, but they left oil splashed all over the engine, as shown in the photos. It is extremely clear that no care was taken, and even worse, it seems intentional or extremely negligent. Driving a car with no oil can destroy an engine — this is not a small mistake. This is dangerous. There is no excuse for a dealership service department to return a vehicle in this condition. It’s careless, unsafe, and shows a complete lack of professionalism. If my husband had driven

Came in today to get some air in my tire and had the pleasure of meeting Krystal not only was she helpful she was very friendly and informative. A pleasure to be serviced by her. We definitely need more people like her in this business. Thanks for all of your help, I will be back because of your great service!

Totally satisfied. Super friendly and efficient staff. My advisor was Paul - he started the appointment on time, it wrapped-up quickly, and provided a fully documented, written report upon concluding. The overall price was as advertised with no hidden fees or charges, and I even got a loaner car included. This business has earned my trust for sure. (Thanks also to Vicky the receptionist!!)

I enjoyed working with Paul, my Service Advisor. He’s very thorough and made sure I understood the services to take place. I do like the digital process in place that provides the inspection report, along with the video and recommendations. Paul and the service manager took the time to answer my questions so that I could prioritize my repairs. Great customer service!

I do not like the new process of sending the inspection report w list of recommended actions instead of a phone call from my service advisor. The new company managing the service is not a benefit. The service advisors still need to talk to me before I sign off on work and I shouldn’t have to hunt them down to discuss. With all that being said, work was completed in a timely manner and I’m overall happy. I highly recommend working with Kacy as your advisor - or Michael (?) at door number 4