Service Center - Classic Buick GMC Arlington

I rarely leave negative reviews, but my experience with the service department at Classic GMC Arlington has been extremely frustrating and disappointing. My 2025 Buick Enclave (15,000 miles, fully under warranty) has had multiple serious issues that have been handled poorly and dragged out far longer than reasonable: • A shark-fin antenna failure left my OnStar and myBuick connectivity inoperative for months. The antenna was backordered with little communication or follow-up. In fact the part was ordered in November, delivered in December, but only after I had a separate issue with a coolant hose leak at the end of January did the service center realize that they had the part the whole time! • After the antenna was finally replaced, the telematics system still did not work, and the vehicl

Justin Wallace is a really bad service director! Came and told me the issues in front of everyone, he couldn’t take me in his office and told me. I felt racism with him towards me. Really bad service director !

Ardis Harrison is the best. See him to purchase. He took care of my needs and I am extremely happy!

After having a wasted repair done at another facility, we were not elated at having to be at another service shop, but Justin Wallace and his team completely turned what was a frustrating experience to one that left us positive. He and Christian not only listened to our rant, that was no fault of theirs, but understood what our issues were and what needed to be done. They assured us that our vehicle would be thoroughly inspected and repaired, they gave us as best of a timeline that could be provided in their very busy shop, and best of all provided us with a confident feeling that the issue would finally be resolved. These guys deserves raises and more!!

Even though there were hiccups on the website for service scheduling it was a breeze checking in once we got there. Leaving our vehicle for maintenance, a window power problem, and a state inspection. All the good reviews tilted us in their direction despite the long distance drive. More to come.