Service Center - Ritchey Buick GMC

Needed Factory Recall Service. My initial call 9:40 am. Dropped GMC off 10:00 am. Courtesy shuttle home. Checked status 3:00 pm -- Service (Robert Rodriguez) returned my call & that vehicle would be ready in morning 👍👍 Everyone helpful & friendly from phone answering, drop off area, shuttle driver (Jim). Comfortable waiting area, complimentary coffee & snacks & beverages

Abysmal dealership and service department. Over the years, I have owned dozens of GM vehicles, from personal to commercial, and have never once been treated like a second-rate citizen. When you purchase a $100,000 vehicle, it means little these days, which is shocking in today's world. We live in Ponte Vedra, and my wife had engine failure on May 4th, 2024, in her 2022 Yukon Denali XL with 55,000 miles. The vehicle was towed into Ritchey for service via OnStar's recommendation. It was deemed from the GMC warranty that the entire engine had to be replaced due to failure. That was the start of the headache. While it was in, we were told to rent a similar vehicle as Ritchey GMC would reimburse us for the rental cost. We verified that a similar vehicle means an XL-styled vehicle, as we need i