Shanks Auto & Truck Services

Awful experience, it took the guy 2 hours to get to my husband when they were just 15 minutes away. My husband was stock in the snow obstructing a main road and a home entrance with a 53' trailer (the man of that home needed to take his wife to a Dr's appointment). Someone with a flatbed came to rescue someone else and since he couldn't pass by he helped my husband for free. The person from Shank's ATS came with a bad and discriminating attitude towards my husband who was just trying to do his job. And also just because he went there and did nothing he charged my husband $550 , the company will pay but it will be taken off from my husband next paycheck. So thank you for nothing. PS: And yes we speak English and we know we are in America were everyone speak different languages and slangs to

I called them to get a truck hauled from Waterloo Illinois an hour an half to my house. They’re good ppl and a great local business. The price was definitely reasonable and my truck made it home in the same condition I left it. If you need a tow they’re the guys to call.

This guy is awesome. He arrived at the time he told me. While loading the vehicle, he took time to check out my truck. He told me what was wrong, what part was needed, where to get the part, and on how to replace it. I followed his advice and had the vehie back on the road next day. He is honest and nice. He will be getting more of my business. Any towing needs I will call him first.

I’ve used Shanks Auto & Truck Service since they have been in business. Mike and his mechanical staff know vehicles inside and out. They know what’s needed for the fix and know how to get it done. They’ve been able to quickly repair my daughters car that was plagued with mechanical issues. We would get it back & something else completely different would pop up. He finally got all of the issues resolved and the car has been performing great every since. I’ve also used Shanks towing service a lot as well. They’ve always arrived promptly and ready to get the vehicle loaded up and back to their shop. I had to use their towing service yesterday after being side swiped on Highway 21. I was unsure if my car could safely driven after the side swipe accident. Shanks sent a knowledgeable driver & me

VERY UNHAPPY! They said my car would be fixed in two weeks but I didn't get it back until after 4 weeks. When I called for updates I was told different little lies about getting parts and such. I searched for the parts and found them and could have had them within 3 to 5 days. They also didn't replace the headlight because they couldn't find one but I did find it on ebay brand new. BEWARE I do not recommend this place for any of your auto service.