Sheehy Hyundai of Waldorf Service & Parts Department

I had an excellent experience purchasing my 2022 Hyundai Sonata from Eric Coates at Sheehy Hyundai. From the initial inquiry through closing, Eric was professional, knowledgeable, and straightforward—no pressure, no gimmicks, and no wasted time. As someone who has spent a fair amount of years in the industry selling cars, and knows the game, he was transparent, expedient, and didn’t try any of the car sales “tricks”. The vehicle was priced fair and I had a ZERO pressure experience. To simplify — as a car salesman, I’d go to Eric again in a heartbeat. Only negative is that they only had one finance guy on during a busy sales day, so it did take a bit to finalize the deal. Either way; If you’re looking for an stress-free car-buying experience and someone who actually values your time, opi

I went in for a recall. Now I'm faced with an acceleration issues that they refuse to fix. Since my findings show that after recall work the dealer is responsible for checking behind issues with my car I'm reporting this to the NHTSA. They expected me to pay for their mistake. So if in result my car has any more damaged or if any harm is done to me because of this issue. This dealership will be held accountable.

My experience with Service Advisor Maiya Harrod was incredibly disappointing and unprofessional. My husband dropped off my vehicle this morning for a scheduled 10:00 a.m. appointment, only to be told by Maiya that our appointment was actually at 9:15 a.m. – which is absolutely incorrect. When my husband called to confirm the appointment time with me, I could clearly hear her in the background speaking with an attitude, saying, “I said okay. I’m already checking you in,” in a dismissive and nasty tone. To make matters worse, when it was time to pick up my vehicle, I received a call where the person on the line, who never identified herself or where she was calling from, simply said, “your vehicle is ready,” and hung up. No greeting, no courtesy, no professionalism. Maiya clearly lacks bas

Pathetic. I will NEVER buy another hyundai strictly because of the poorly ran service center department. I had to give a star to leave a review . I had to fight tooth and nail to get them to honor a warranty, the customer service is literally non existent, they were rude, incompetent, not knowledgeable about anything really, slow as molasses, way overpriced, and lacks anything and everything that makes a company reputable. It took over a week to order and fix a simple heater hose, which costs $170 that they marked up to $270 and the total of the bill was over $600. 2-3 weeks later guess who's car is overheating again. Yup they tightened the clamp so tight on the new hose that within those 2 or so weeks put a hole in the new hose. I bring it back and they want to charge another 150 to

When I tell you that the service department team (which includes Jervon Young and Aaron Dawson who is the manager) exhibits the worst customer service in the DMV, it is not an exaggeration to state this. I have contacted the general manager who also has done zero about the poor quality of service that are being offered to their customers. I have had this young man actually come across in such an unprofessional and inappropriate demeanor, that I contacted my attorneys about the interaction. I created a case with Hyundai regarding this; this Sheehy Hyundai of Waldorf has proven to me that they not only don’t care, but you have to make sure that they’re not getting over on you. They have basically convinced me through their interactions that Hyundai is not a brand that I will invest in going