Sheehy INFINITI of Chantilly Service & Parts Department

Very excellent service. Comfortable waiting area with complimentary snacks and beverages. Clean restroom too. Work was completed in 90 minutes as promised and all well.

Quick caring service. My service manager Roberto Sanchez kept me informed throughout the service process. These guys even sent me a video of my Infiniti while it was on the lift. Chantilly Infiniti rocks!

Great service advisor and my appointment was on time. But my front camera is broken and they are trying to say it was from a rock but im pretty sure it wasn't. My car was in perfect condition before visiting this dealership. I reached out to the service manager and he said he will try to figure out what happened but i haven't heard from him and i called today and they are saying he wasnt there and nobody knew of my situation. I have never had any issues with Infiniti dealerships in the past but this one doesn't seem right..The technician should have better attention to detail. I pulled off and noticed my wheel locking tool was not in my car good thing I caught it because I would have been all the way back in SC and wouldn't have noticed until it was time to rotate my tires. Also he didn't

Very good experience. Quick service. Courteous staff. They even washed my car.

I had a mixed experience at Sheehy Infiniti of Chantilly. The staff is friendly, and the waiting area is spacious, comfortable, and well-stocked with snacks. However, I found the service prices to be excessively high. While Sheehy publishes parts prices online, the service department quoted me full MSRP, which was significantly higher than the listed prices. This discrepancy felt misleading and inconsistent. I recommend being cautious when visiting Sheehy Infiniti or other Sheehy locations. Always verify parts prices against their published rates and compare quotes. If you notice a significant difference, as I did, consider exploring other service options.