Sheehy Nissan of Waldorf Service

If I could leave zero stars I would. Bad experience. Took vehicle for oil change - service was never done. Our vehicle was misplaced on their lot so we had to hunt it down. Two wasted hours. Complete lack of communication. Will never take our vehicle here again.

Bad experience with this place. Came in for maintenance which includes a tire rotation but surprisingly the tire rotation was not done, yet they claimed they did it. This is the second of such occurrence, I would not recommend. Lazy, dishonest and incompetent service techs.

this service department is the worst. I had two separate appointment which turned into three appointments. The first appointment for repairs was for a belt replacement which then turned into an A/C replacement - for this they keep my car for 5 days. The second appointment was to replace a sway bar, but around 3pm is when I find out they have to order the part. After learning this, I pick my car up and made another schedule appointment for next week. I usually drop my car off the night before and always pick an 8am time slot. Why is it when I called for a update, I was informed that my car wasn't looked at or worked on and on top of that they didn't know what repairs where needed. I informed the advisor to review the previous repair ticket and that parts for my car were order and are in. O

Reasons I will not use Waldorf NissanService Department. Its odd how when they think they have done a good job you get 20 calls for surveys, not this time. Any time it is more than an oil change my car is there for 2 plus days. They don't bother to call with updates. Last time they said my service writer wasnt there and no one could help me. Had to ask for a manager. He advised part was ordered the day before and should be in in the afternoon, and my truck would be first in line next day. When I called to confirm the next morning I was told we just ordered part yesterday its not in yet. Again this is not my first bad experience with the service department. I will take my car to a service department that respects my time and appreciates my business. They obviously don't

-100. This dealer sold me a brand new car in 2022 with a LIEN from Nissan Finance. After more than TWO YEARS, I still DO NOT HAVE a car title. DO NOT BUY ANY CAR from this dealer.