Sherwood Freightliner and Western Star, Inc. - Drums

BEST FREIGHTLINER i’ve ever been to. the parts desk lady was amazing. the most helpful sweet person to deal with. solved all my problems and got me what i needed. easy 10/10!! apparently they refer to her as “THE BOSS” thanks again guys!

We had a very disappointing experience with this service department. We currently own one truck from them, but decided to cancel a second purchase due to ongoing safety and maintenance concerns. We brought our truck in for electrical repairs and paid for the service, but the issue was not resolved despite being under warranty. Shortly after, the same electrical failure occurred. When we returned, we were charged a high labor fee for a minor fuse replacement, yet the problem persisted. The quality of work was so poor that our driver recorded a video of the 'repair' immediately after leaving. We ultimately had to take the vehicle to an independent shop that fixed the issue correctly in 30 minutes for a fraction of the cost. The lack of thoroughness here created unnecessary safety risks for o

Service desk was remarkable awesome to work with!!!!! They went above and beyond to ensure i was well informed will progress of my freightliner while it was in the shop. The service desk was so easy to work with. They took care of me while I was there. Such wonderful awesome folks!! Highly recommend this shop for your heavy truck needs.

I rolled into this Freightliner Shop less than an hour before closing with a "Transmission will not shift" warning on my dash. Anyone who owns and operates their own truck knows the twist in your guts when you see those warnings pop up. I tried the quik fix and bought a new relay. No dice. Unfortunately by then the mechanics had already left for the day, but the service department still got their lead mechanic on the phone and he helped diagnose the problem. Although I was stuck waiting until the next day, they allowed me to park overnight on their property and the staff even offered me an early shower the next morning before they opened their doors for business. Yes, their driver's facility has a shower! When they opened, they got my truck into the shop first, and they had it running and

Parts Department goes above and beyond to try and find me parts to keep my fleet on the road. Highly recommend.