Shottenkirk Toyota Service Granbury

⚠️ Dishonest & Misleading Seller – Stay Away Do NOT trust this dealership – complete bait-and-switch experience. I drove 2 hours after confirming multiple times that the 2025 LE Sienna (VIN: 5TDYRKEC3PS149923) was available and in good condition. I asked 5–6 times if there was any damage or hidden fees, and was repeatedly told everything was fine. Upon arrival, I was told the vehicle had hail damage — something that was never disclosed during our conversation. Since Oscar was busy with another customer, I was handed off to Jesse Duckworth, who instead of addressing the damage or pricing, started asking questions like: “If you don’t get this car, what trim and color are you looking for?” Clearly, their only goal was to push me toward another sale — not to honor what they had promised.

Schuyler did a very good job, showed us every vehicle we wanted, nothing that we didn’t. No pressure to buy and was very open and forthcoming with details involved with the sale. Worked with us all afternoon and found a way to get us where we need to be in the vehicle we wanted! Awesome!

If you want great service, get with Alex the service advisor. Such a great guy. Caring, kind and really takes good care of you. My wife insisted I visit with him. He's great!

Paul did a wonderful job helping us purchase a new car. Everyone was helpful and very attentive to what we needed. He was able to make the process of buying a car go smoothly.

Not happy with how my sale went. I was very upfront that I didn't want to spend over 40k on a vehicle and would prefer to stay as close to 30k as possible. Trevor showed me two Tacomas for approximately 39k. I said I will not spend that much on a vehicle and I remind him I need to get the price as close to 30k as possible. He comes back with a piece of paper that only says 32k on it. I was super happy and asked “is that the total price?” he said yes. I thought about it and then asked “so that is all I pay with all fees and taxes, the final price?” he says yes. I agree and sign the prove offer. What I didn't realize was that price was just the amount to be financed price. I asked specific questions and I thought I had an understanding of what is going on but after feeling rushed to get th