Skip's Auto Repair

I had a terrible experience with this shop. I dropped off my vehicle on Feb 11 and called multiple times for updates. On Feb 13, I was told a technician was working on it and that I’d hear something by the close of business. I never received a single call back. I finally spoke to someone on Feb 18 after several unsuccessful attempts the days prior and was told Brian, the assigned technician, would follow up—he never did. I finally drove to the shop on Feb 20 just to get answers. My car was sitting outside like it hadn’t been touched. Only then was I told that they don’t have experience with my vehicle and that I should take it somewhere else. This is something they could have told me a week earlier instead of wasting my time. I'm not sure if Brian is the owner, son of the owner, or son-i

I called around to 4 places in Frederick to price out a brake job on a newly acquired used car. A couple of them wouldn't let me bring my own parts, and the others labor rate was outrageous in my opinion. The 5th call I made was to Skip's. They agreed to install my BYO parts and their labor rate was exactly what it should be for a brake job. I booked immediately and dropped the car off first thing in the morning. I explained that I just purchased this 95,000 mile Infiniti for my kids to drive, and wanted new brakes for peace of mind. I asked for them to point out any "gotchas" once it was up on the lift, and to give it a good once over. The manager asked if I wanted to do the required Maryland Safety Inspection, so we did. I got the car back the same day, new brakes i

I drive one of the many work vans you see out on the roads today. As you can imagine, the company wants the least amount of downtime as possible. I called up Brian and gave him the run down of what it needed. He had parts heading his way and scheduled an appointment before I even got off the phone. I dragged this tired van in with 166k on the clock. Skip’s got me setup with tires, brakes, seals and hubs within a super reasonable time. A few recommendations from Brian and I approved…. What a DIFFERENCE! Shakes. Gone. Noise. Gone. Vibration. Gone. I actually enjoy driving job to job and when I get there I’m not all irritated from the drive there. If you’re on the fence, don’t be. You won’t regret it!

I can't even put into words how kind Brian was to me with my recent car trouble. I just found out.my cat was very sick and was so upset and he was very sweet about it and put up with me crying a bit. I would highly recommend Skips for its amazing customer service. I would give 10 stars if I could.

In the spring, Skips Auto Repair replaced the timing belt on my car. Thankfully, it was under warranty. Brian handled all of the admin stuff and got my car back on the road quickly. It’s now November and over the last couple of weeks, I noticed that I had a slow leak coming from the water pump area. I called Skips and Brian said he would squeeze me in to get it fixed quickly. My car was done the next day and Brian replaced the entire timing belt system, including the water pump. I really appreciate his willingness to fix this quickly and make sure the car is safe to drive! Thank you!