Sloane Toyota of Glenside Service Center

There was an issue with mid size SUV and I reluctantly took it to the dealership, because of a bad experience I had a few years ago. So I thought I’d take a moment to write a nice review of the great experience I had this time around. All the employees I interacted with, Paul, Trish, Marcelle and Dave, the manager, were very kind, engaging and helpful. And, this time around the main issue that needed repair was fixed to my satisfaction. Thank you all for the wonderful service!

I went in for a routine oil change as part of my vehicle purchase. The positive notes are: staff was friendly, the service building was very clean and had both a quiet waiting room and one with a television, there was a coffee station with free (and decent!) coffee and a vending machine, and there was plenty of comfortable seating for those waiting for repairs. My service was included in the purchase, but the price quoted was average/good for this service. My only frustration, and it's sizable, was that I had a *scheduled appointment* for this service, and I still waited over two hours. My appt was at 10:20am, and I did not get my car back until 12:30pm - for just an oil change. I had plans I'd made with a substantial safety cushion and still had to alter them due to this. I don't know if

1st visit to Sloane service. Found it well organized, efficient clean and friendly. My car got an oil change and I got a comfortable seat in waiting area. Very nice with coffee and snacks available. Satisfied with the work done and the customer service.

I have bought three cars from Sloane Toyota and my daughter has bought two. They are simply the best. Great prices, knowledgeable and friendly service. Also a great service department. I will not shop for my cars anywhere else, but Sloane. I would give 10 stars if I could.

Kristin was wonderful! My car showed a red triangle on the dashboard so we made an appointment and she let us bring the car in the next day. Kristin and her team did extensive testing on the car to find out the problems, which she explained in detail and at no cost to me! Thank you, Kristin!!