Splash Car Wash Express

Paid $18 for a car wash, went through twice and bird shit was still on the hood. Employees Katy said I needed to purchase an unlimited car wash because it Durant look like my car had been washed on a long time. It was " set in " guess $18 wasn't enough, horrible service

Avoid this car wash! Due to negligent staff who failed to guide my vehicle into the tracks, my car was misaligned, resulting in significant damage to my rims and side panel. The staff ignored safety protocols, and management has been dismissive of the damage caused. Now I’m sure a bot will respond telling me to contact them. I tried no response.

Update 1/31/26: after splash responded to this review I did contact their customer service department and still have had no response. Very disappointed with lack of follow through, customer service and integrity. Their outside staff are friendly but management is something to be desired. Johnson city location great - staff friendly! Vestal location failed to guide my car into the car wash and damage done to vehicle. Filed a report and was told the general manager would call in a few days. No call. Had a membership but won’t be going back again.

I am extremely disappointed with the lack of accountability and professional courtesy from Splash Car Wash. I took my vehicle through the wash on Christmas Eve, and during the cycle, half of my exhaust was ripped out. While a worker on-site assisted me in creating an incident report and assured me the General Manager would follow up, I have heard nothing. Since then, I have called the corporate office four times—once to file the damage form and three additional times just to get a return call. As of now, my car is sitting in my garage undrivable with the exhaust detached. The company failed to ensure my vehicle could safely pass through their wash and has since failed to communicate or offer any compensation for the damages. I am posting this in hopes of finally receiving a response and a

This is a great car wash place. Staff is always friendly. They have plenty of service stations where you can vacuum your car and these have cleaning cloths as well as air hoses to blow dry excess water. A few of the spots have free air machines for your tires. They also have a mat room for floor mats. There is an automatic wash and dry for flat carpeted mats and a sink with cleaner and scrub brush for all othes.