St. Cloud Toyota Service Department

They are good at oil changes, wouldn't trust them with anything else. I bought a 2 year old vehicle from them and sense day one told them there was a humming from the rear end. They said "oh probably just a bearing, we'll take care of it" they replaced a bearing in front. I told them its still there, must be tire noise they told me. We'll I take the rear tires off, spin the shaft with no tires, I can see one wobbles, very slightly but I could see it. Back to toyota, im told again "oh its just tire noise, don't worry we had 2 different techs look at the rear shaft its fine". So I take it to brookdale buick, come to find out the output shaft wobbles and bearing is bad in the rear differential, everything needs to be replaced. Took 1 time to brookdale for them to figure it out. Im just glad I

I recently purchased a used Highlander and noticed that the gas cap cover states "Up to E15 Gasoline Only", so I switched from 87 to E15 for maybe 4-5 fills, thinking that it was designed for ethanol. Right after my first routine oil change, the check engine light came on with other warnings, the cruise control quit working, and my garage door went crazy when I got home (it is programmed into highlander). I returned to the dealer and they diagnosed that ethanol level was high and told me to use 87 and not E15 and that the gas cap was wrong. They did not charge me for the return visit. You should probably recall and replace those gas caps before it causes serious problems for someone (photo attached).

I have serviced my vehicle at St. Cloud Toyota for the last year and a half, since I bought my vehicle from them. I have not had issues with their service department until this last time. I had brought my car in to get an oil change, tire rotation, and to get a diagnostic of a knocking sound. My appointment was early in the morning. At 3 PM, I still had not heard from anyone so I decided to call and see what the progress was on my vehicle. The first problem was that they told me they didn’t know where my vehicle was and they needed to “locate” it. Major red flag right away. They were going to call me back when they had more information. An hour or so had gone by before I called back to ask where my vehicle was and to get an update on it, along with the noise that we were concerned about.

Scheduling my appointment was very easy, all the employees were so friendly and everything went smoothly. And I love that they put my car through the car wash.

Had my BBB protection package/features attended to. The team was top notch in ever way and kept me informed all along!