Star Collision Center

UPDATE: The Shop manager has reached out and offered a sincere apology. While he was not initially aware of the situation, he has now been informed and assured me that it will be handled properly. I appreciate his efforts to address my concerns and his commitment to resolving the matter. Thank you for your attention to this and for taking the necessary steps to make things right, and offering a direct line of communication! WARNING: Avoid Star Collision in Farmington at All Costs If you’re ever in an accident or need bodywork, do not take your vehicle to Star Collision. I want to share my experience as a cautionary tale for others. I was T-boned in an accident on February 28th, and my car was dropped off at Star Collision on March 5th. I initially wanted the car taken to Ziems Body Sho

After my husband's car incident (see previous review here) once again Progressive on uses Star Collison for their claims. The insurance carrier of the driver who caused the accident only had $10000 liability. So we used our insurance (Progressive). I got an estimate and scheduled my repair. I knew it would be long since it was the whole back end of my 2021 Ford Explorer. I drove a rental around and close to 4 weeks in I spoke to Ryan. He said it would be ready possible on a Friday. Friday came and went. Next Tuesday Ryan from Star Collison called and said while assembling the parts they scratched a part and needed to order an entire new part of see if the local Ford Dealership had one in stock. That was this week the week of July 12-19. I was also told it probably would need t

Great place to get your car fixed. Got mine fixed fast and looks better than before. Alway kept in touch with me on the progress of my vehicle. Thank you star collision. Car looks bran new! Could use a vending machine in the front if your waiting but ther is a sonic walking distance.

VIN 184068 It was amazing doing business with Star. Eddie has the best customer service and he made it a point to make sure I was pleased with the work. After having issues with another shop it was great to be treated with respect and and like my concerns where valid. I'm very satisfied with not just my vehicle but with the experience as a whole. I highly recommend Star Collision Center. I will be back there myself for any body shop needs. I had to return to Star not even a year later for a separate incident and am still very much pleased with the job they did this time. Had an issue with a little over spray this time but they were quick to fix it and keep me happy. My car looks amazing!

I was told by progressive that I needed to take my vehicle to star collision as it’s the only one they work with I did not realize I was dropping my vehicle off as I thought I was just getting an estimate so they could order the parts as they proceed to tell me it was a drop off, but they couldn’t tell me for how long they were going to have it and they couldn’t give me an estimate after paying my $500 for my deductible granite I may not have been as pleasant as they would have liked but I was frustrated. They called four hours later to tell me that they couldn’t work with me because they didn’t think they could make me happy but it’ll take 3 to 5 business days to get my $500 back. Do not go to these people. They’re horrible.