Star Hyundai Service and Parts

Okay, so first off, just avoid this place, seriously. Don't even bother with their warranty. They're not gonna honor it. I had this 5-year tire coverage with new tire replacements, right? And because of a tiny cut on the edge, my tire pressure kept dropping. So I went in, thinking they'd fix or replace it since I had coverage. They told me they didn't have the tire then and to come back at my next oil change. Two months later, same story: "next oil change." Three more months, still "next oil change time." After a whole nine months, they finally tell me my tire is "wear and tear" and not covered. What the heck?! They kept putting me off, and now they're saying it's wear and tear and not under the terms. When I told them what happened, they just said, "Oh, that was a different person, she do

To get an appointment to come in for service while you wait, plan at least 4 to 6 plus weeks ahead to find availability, not good on top of service advisors turnover. Came here in mid July and this past week for routine oil change, rotate tires as I brought 2019 Sonata from them, things are going downhill. Spent 4+ hours and this time 5+ hours for simple oil change & annual safety & emission inspections, was told it will be several hours ... More like half a day, next time, if I return - bring lunch or eat somewhere, get a doctor's appointment in Flushing and haircut done in between. Shop really that busy but nobody seemed to be on top of work flow & indifferent. Complimentary coffee is gone too & water cooler empty and no drinking cups. Sad and it's not good for repeat & loyal customer

Absolutely worst service... do not take your car here. I told them what happened to my car. I hit a bump in the road that did not have proper signage. All of a sudden because of that the airbag sign on the passenger seat is on and it signals that someone is in the passenger seat when there is not. I have video of it. They are reportedly saying that because the seat got wet somehow that is the reason why, that is not the case what so ever. This sign/alert on my car did not come on until I hit that bump. They said they have no way of knowing that, why in the world would I make up a story? What does the airbag sign have to do with the seat? Unless the car felt enough shock to feel under deress to have the airbag sign deploy or go off . . That could not possibly come from a so called

Went in for an oil change and multi-point inspection. $723 front brake job later, my tires are overinflated. Shouldn't a dealership repair know how to fill tires with air??!! I'm upset that now I have to take it to the tire shop to "repair" their mistake on my dime. Not cool Star Hyundai. Amazed at this amateur mistake.

If it’s up to me I will give them zero stars. I have the horrible service experience. My 2016 Senta Fe had an engine replaced recently from this place. When I went to pick up my car after the engine replacement my driver side mirror was damaged, My car had scratches all over and there was rear bumper damage. And this is not the first time this happened to my car. My car got hit 3 times in there dealership. The staff, service rep, manager is clueless. The dealership doesn’t provide with any loaner vehicle. I am paying for Uber and Lyft everyday to go to work and the dealership is not reimbursing me. It’s been more then 3 months I spend over $2000 in commute and they still have my car. After the engine replacement I didn’t get to test drive the car. The new manager is so unprofessional and h