Stone Mountain Volkswagen Parts Department

Shoutout to Brandy for taking care of us. She was kind, patient and very informative in explaining the details of our repair and options available to us. Since it is my only car, they were kind enough to shuttle me back and forth from home to the service department. Great customer service!

Repeatedly tried to sell me things I told them I had replaced myself recently. Just no reason behind them insisting on certain repairs. If they had even looked at the spark plugs, they would have seen the gleam of newness on them and not have pressed me multiple times in one visit to replace them. Honestly, I got the vibe it’s because I’m a woman. What’s even worse are the constant, multiple times a week emails and calls ever since I visited once. It doesn’t matter how many times you opt out of communications, they still spam you. Completely scuzzy and obnoxious. I do not recommend. At least, do not give them your email or you’ll be haunted till the end of your days.

I wrote to you by all means with a question about spare parts and lubricants, but you never responded. You've lost a customer. Regards.

Picked up my ID.4 saying that there is a charging issue. I was told there’s nothing wrong but I’m picking up my car with half charge. How would you even know?!? Did you have an issue charging too? At least last week when I had issues charging, they found one issue. I’m thankful for the rental while they looked though.

Dear Natarsha, I really appreciate your warm and cheerful service:) It was best service rap in VW Stone Mountain:) Especially I very impressed you speaking Korean:)