Stoneham Ford - Quick Lane

Service was excellent and speedy! The service guy did not try to sell me anything that I did not need.

Brought my 2017 Focus RS from out of town and they looked after my synthetic oil change. Got me in & out in about 30 minutes. Very pleased.

1st off I'd like to say I've been a patron of quick lane and Stoneham since they opened they were always quick just like their name stated. The staff was knowledgeable and the mechanics were courteous and extremely helpful on all matters. Over the past 6 months there's been a drastic change looks like they lost their main organizer she was wonderful and you can notice the difference. They took away the queue line and now you don't know where you stand as far as service you have to go in get a number come out wait and go back in that is ridiculous for a simple oil change. The staff seems irritated and sad and not happy anymore too much bickering this place was great not anymore.

Arrived at 1:55 in the afternoon one car in front of me they came out and got that car at 2:10 so now I’m the only one in the quick lane. At 3 o’clock I went in and asked them if anybody was still doing oil changes, then they promptly brought my car in and change the oil in 20 minutes. I have been getting my oil changed there for about eight or 10 years. I will not be going back .quick Lane I don’t think so.

Busy place so time it right or deal with the wait. Staff is courteous and they have 2 great waiting areas with free food items and tvs. I always get my oil changed here and I've purchased 3 vehicles from them.