Stuart's Automotive

Half ass job on the car and worst customer service i have ever encountered. Got towed here after a minor collision and they couldnt even get the body work right. Not to mention the new scratches on the trunk and hood, lying about the timeline on the repair, or then missplacing my keys. If you get towed here i wouldnt engage with them unless you have 0 other options. Depressing environment and people.

Very rude woman upfront avoid this place at all costs. Every body here is rude very un professional law enforcement should not work with this place it's a small jail in there office had a bad time with them .I got over charged agreed to pay and this woman choosing to look down on me .

If i could give this place zero stars, i would but anyways. I was there recently, and i have to say that the lady up front was very rude, has an extreme attitude, it is definitely unacceptable, horrible customer service, also had her kid sitting up front eating while watching tv, super unprofessional(nothing against the kid). Definitely awful. She needs help with her attitude and better customer service.. Gave me a hard time about not receiving my documents for the vehicle, even though they did which it was a lie. She just wanted to make it as hard as possible for me. Definitely the worse towing place in the area. I find it difficult to understand how law enforcement maintains a working relationship with this business, considering the lack of professionalism observed. This business should

Delayed the release of my vehicle because they didn’t want to inform me of the release paperwork until after the tow truck for the insurance went to go pick it up. They wanted the extra day of storage to charge the insurance yet it just delays my whole process. Their lack of communication on this matter was the reason I decided not to get my vehicle fixed there. I had my insurance company tow it to another auto repair shop and it showed me how a repair shop should treat its customers. Stuart’s can take some notes on customer service. I’ll be sure not to use their towing services or repair shop in the future. It was a simple communication piece but it was apparent that the daily storage fee is much more valuable to them.

Edit - Owner/manager takes no accountability for staff's poor performance and puts the blame on the customer. Do better. Let's be honest. A 20 year city contract is cozy, but gives your staff no right to treat people how they want. Your front desk person had to work harder than normal it seems, because she stated we were the most difficult people she's worked with, along with tossing paperwork at my mother. Despicable behavior. Days storage? My tow company came and got my car by 2pm-ish. It was there for maybe 5 hours total. Clean up? Take a look at the photos. Not sure what they told you they had to clean up. And then there's the fee. On site we were told $125, then it became $265, then it was $241. And we had to wait an hour to go back to the facility because you all still had it on