Subaru of Ann Arbor Service Department

Wow 10/10 service was amazing!! I brought my Ascent in to get the driver side window fixed. I got a loaner car with no issue, the drop off took no more than 10 minutes. They fixed the window within the day, and I was able to pick my car up the following morning. Everything works great, also I loved the personal touch of a great day note/sticker that they left in my car. A.)I have a corgi B.) I have a white Ascent, this made my day!

Recently had a bunch of work done on my 14 Forester. Worked mostly with Joshua Lancaster -- who was very responsive and helpful. We had to work through an annoying warranty claim, and he made the process of submitting the claim and dealing with the external warranty company relatively painless. The service dept also gave me a loaner for the duration of work, even though I did not purchase the vehicle at this location. Overall, probably about as positive an experience as I could have hoped for.

Overall the service is slow and poor. A couple of examples, I needed one accessory installed and it took nearly 2 hours to complete and I had an early morning appointment. At the time there were only 5 people in the waiting room. 2nd example, I purchased a new vehicle and upon inspection of the new accessory installation I found they scratched up the vehicle. I had to point out the error vs. them reviewing the quality of the install before delivery (a positive is they did fix it quickly). I have expressed concerns to management and told them the best way for service recovery is to ensure I have a unique and smooth experience in the future. They have not delivered on that service recovery (2 hour waits to have worked performed). As for the service providers, they are professional and help t

Very Disappointed with Service Ethics and Quality I had an extremely disappointing experience with Subaru of Ann Arbor. Either they employ very low-quality technicians, or they deliberately try to profit from customers by creating issues with the vehicles they sold. The car I purchased from them came with the wrong battery specification, which led to repeated replacements — almost every year from 2020. When the battery failed in Chicago, another Subaru dealer confirmed it was the wrong type and said they couldn’t replace it under warranty because it wasn’t eligible for Subaru’s claim system. I had to buy and install the correct battery myself in 2023 — and since then, I haven’t faced a single issue for over 30 months. This makes me seriously question how Subaru of Ann Arbor managed to “

Updating my review after getting a second opinion from the Subaru Dealer I bought my Impreza from. My dealer had no availability for an oil change so I figure, d while I was down in Ann Arbor, I'd get one at Subaru of Ann Arbor. My issue wasn't with the oil change, that went fine. My issue was with the service advisor taking care of my vehicle giving me a list of things that "really ought to be looked it either right now or at least soon", the most serious of which were my brake pads, which were "dangerously low", 3mm on the back pads and 4mm on the front. Mind you, this car is less than a year old, and they're trying to tell me I need a brake job. I called BS and when I took my vehicle in to the dealer I bought the car from for its 30k maintenance, my advisor made it a point to have t