Subaru of Baton Rouge: Service Center

I was visiting from out of town and I took my 2023 Forrester here after having the passenger window blow out randomly on a Sunday. I was able to get an appointment the next day at noon for a window replacement. Jack and his team were so friendly and communicative knowing we needed to get back on the road asap. They did the work to try and find a window locally but ultimately had to rush order a replacement part from Texas. They were able to get the window in the next day and complete the service by mid afternoon. They were also upfront that the regulator in the window needing another look but knowing we needed to get back on the road they gave us notes and offered to speak with our technicians back home. Jack also fought the good fight with our insurance working to get our payment worked o

I had my old legacy serviced here since moving to BR and they always did a great job. I recently got the opportunity to get a new vehicle and the purchasing experience was great. Michael Babin, Mr Terry and the rest of the team were extremely informative, professional and really made the process clear and quick! I am extremely happy with my new vehicle and happier to have stayed with the Subaru family.

I felt like this team went above and beyond for me in a moment of need. I’d just purchased a used 2015 Subaru Forester (from a Houston dealer) and had put less than 3,000 miles on it (it had about 114k or so miles on it when I bought it) and had taken it on its first real road trip from Houston when the transmission started having issues, pretty much an hour before I'd hit Baton Rouge to visit my brother. I had my mother, sister and 9-yr old nephew in tow. We didn't know it then, but the transmission had called it quits. There were funny smells and noises...not good. One of their customer service reps, Ashley, is the sweetest kindest human being -- she helped and reassured me each step of the way and took the extra time to explain the safety features in the loaner vehicle while they look

I went with a friend who was having battery problems with one she had installed by this dealership just a week over a year ago. The service rep kept telling her there was no warranty on the battery and that she'd have to pay over $250 to get a new one. After a long back-and-forth with the rep, my friend spoke to the Service Manager who told both us and the employee that the battery was fully covered and there would be no charge! Thank goodness he was there or my friend would've been cheated out of a lot of money. I wonder how many people have been ripped-off by either uneducated or unscrupulous employees? We won't be back nor will I buy a Subaru in the future.

Can't say enough good things about this Subaru Service Department. They have always gone above and beyond to make sure I am taken care of. Even though I am currently stationed in San Antonio I wait until I'm back in the area to get work done here. Jack and Cory are top notch.