Subaru of Dayton Service Department

I haven't bought a car here, but I have both Subarus I've owned so far serviced here and only here when I can help it (out of state sometimes). I owned a '16 Forester for 4 years before it was totaled in a rear end accident, and owned a '17 Forester for about a year now that I bought soon after I lost me previous one. The REV Rewards they offer through their service department have gotten me out of a jam once now. In 2019, my '16 got a nail in the tire but I was blissfully unaware. When I took it in for regular maintenance (probably) the same day, they refused to let me leave with the car in that shape and offered to patch the tire FOR FREE. When they came back and said that the nail was too deep and did too much damage, they offered to replace the tire at a discount, and my REV Rewards fr

I made an appointment for an oil change here and decided to wait in the waiting area while they completed it. I sat in the waiting area for 2 hours before any information was given on my vehicle and it was only given once I called for an update. I was then told there was an issue that would require parts to be removed but they were not able to give me a quote or estimate on cost or time to repair it. When I said that I had been waiting for 2 hours already, I was told “well, you came early for your appointment.” I was 10 minutes early, not 2 hours… I ended up having someone pick me up, leaving my car overnight to be worked on. This is not the first time I’ve waited hours for them to change my oil and had to leave because I had other things to do and couldn’t wait around all day for it. They

Shelly in the service department helped top off my tires when they needed it during a road trip. Very appreciated

Have always been great since I leased from them. May upgrade once lease is up

Friendly and efficient staff. Had them check out a Forester before buying it. They were quick and thorough.