Sullivan Tire & Auto Service

This was my first time ever buying tires, and I visited four different shops—including two Sullivan Tire locations—to compare options. The difference in customer service was night and day. At every place, I mentioned it was my first time buying tires, and some shops were aloof or not very helpful. But both Sullivan Tire locations—in Melrose and on Route 1 in Saugus—were absolutely incredible. Geno in Saugus was super friendly, patient, and made me feel totally at ease. And Peter in Melrose was just as wonderful. I ended up choosing the Melrose location since it’s close to home and made drop-off easy during the workday, but honestly, both locations were outstanding. I also explored a few other well-known tire retailers and even looked into getting them directly through my dealership, and

I have used the Sullivan Tire shop in Melrose, MA at least three times and brought three different vehicles there for service in the past. Each time, they have provided me with nothing but, excellent, attentive, and thorough service. When I brought one of my vehicles there last year for wheel alignment, they accommodated me and did the service earlier than scheduled, so I could attend another appointment I had scheduled for the same day. Today, I brought my vehicle with a total flat tire. The dealer had told that the tire couldn't be repaired and needed to be replaced. I refused replacing the tire before having a second opinion from Sullivan Tire. My previous experiences with Sullivan Tire gives me the confidence to trust their opinion. They were able to fix the tire and return the ca

The staff was great squeezing my tire repair into their busy schedule the day before thanksgiving. Much appreciated!

The Sullivan team was excellent. I had brand new tires and one was punctured from a nail which I had plugged. However, there was still a leak so I brought in the car and the crew identified that the value was the issue and they fixed. However, the leak continued and I brought the jeep back in, without an appointment, and the team fixed the value again and didn't charge me. The leak continued and I brought back for a new tire and they found a piece of metal in the other rear tire. They replaced the tire, patched the leak in the other tire, and I was good to go. What impressed me most was the crew was clearly busy but were able to squeeze me in and get the job done same day so I was without a vehicle. I will use this location in the future for both of our cars.

I had ongoing air issues with my motorcycle, and even though this shop doesn’t work on motorcycles, they went above and beyond to help me out—not just once, but on five different occasions. Every visit, I was treated with kindness, professionalism, and genuine courtesy. I never once felt unwelcome. I interacted with three different techs during my visits, and what impressed me most was the consistency: each one showed the same level of care, concern, and grace. That kind of service speaks volumes about the culture of this shop. I’ve already recommended this place to two sets of friends, and I plan to stop back in just to personally thank the team. Outstanding service like this is rare, and they’ve definitely earned my loyalty.