Sumter Auto Mall

I called because I had a leak in my tire. I was told bring it in at 2:30 or 3. :00. I specifically said no. What's better for you? And if tomorrow is better I'll do that. No no. Bring it in today at 3:00 so I brought it in yesterday at 3 and waited till 4:15 when I saw my car was still sitting in the parking lot not being looked at. When I tried to pick it up and said I need to get home, The man agreed with me but just kept ignoring me. I had to ask three times and then get loud with somebody else and tell them that they were keeping my car hostage. Then I finally got my keys back. Had to ask about half a dozen times to get my keys back and then the guy looked at me like it was my fault that they're delayed well. We're trying to fit you in. Yes I understand that and I also understand that

They did an awesome job working my car in on Thursday. They kept me informed. Thank You. But they dropped the ball yesterday (Friday). I called several times with no answer. When I did get an answer, they were busy and was supposed to call me back. No one ever called. I was 1 hour 40 minutes away. I wanted to know when they started and around the completion time so that I could be there when it was completed so that I could get on the road and head back to my orginal destination asap(3 more hours). I did receive a text when it was completed. They need to work more on their communication skills.

Great customer service. Bobby and Isiah was very helpful and super friendly. I need to work with them.

Very pleased with this trade-in. Kendrick did good, but sense that he was not very familiar with the Honda Ridgeline. Theresa on the other hand was extremely helpful and you can tell that she has a lot of experience! She and Kendrick were very professional and I'm glad I met them!

Without stepping on any toes, the service department is spot on. We are well taking care of, even called by name. Always called in a timely fashion, never seems to take that long. We really haven't had any complaints, as far as service goes. We bought Honda again just because of the service department. The sad part is we just didn't buy our new Honda from here.