Sunrise at Bon Air

To say that our experience at Sunrise Senior Living of Bon Air was a disappointment would be a gross understatement and if I could provide a zero rating for this facility I would; however, I do have to acknowledge the handful of people there that are truly caring and try their best to work in a system that doesn't support them. Devonte, Reilly, Keona, James, Judy and the medtechs of the Reminiscence Building are genuinely good people and will show patience and concern for your loved one, but outside of that group, the care there is minimal at best. Our father, who has dementia, resided at Sunrise for 8 months and declined significantly while at this facility. Sunrise will promise you the world when you first come to speak to their sales person ( dedicated care, hourly checks day and nig

Our family’s experience with Sunrise at Bon Air (Dementia Care) has been profoundly distressing. We entrusted them with the care of my father, who has dementia, expecting compassion, professionalism, and genuine care. However, from the outset, the facility’s promises were, in our experience, unfulfilled. During the initial assessment, staff members confidently provided assurances of individualized attention, meaningful activities, and consistent patient care. Regrettably, in our experience, these promises were not met. While a few staff members exhibited kindness and compassion, we often observed that others were inattentive, and care sometimes felt neglectful or inconsistent. My father was rarely engaged, despite the fact that dementia patients benefit from stimulation and interaction. He

Building well kept and staff is positive and cheerful. Sales director was very knowledgeable and helpful with any assistance I needed. Residents seemed to be well groomed and cared for.

I went to see the community last week and it is an older community but absolutely beautiful. I was able to tour the community with Ruthie and really enjoyed my visit.

My Aunt has been living at Sunrise Bon Air for 2 years and is very happy. Staff is always very helpful and thoughtful while the facility is clean and welcoming. You feel like you’re on a cruise ship with all the activities offered and the delicious food. I would recommend Sun Rise to others looking.