Susie's Auto Center

I do not recommend Susie’s Auto Center. I purchased a car from them, and within just two months, the motor failed completely. After having it inspected, I found out it had a P0300 code, which indicates a manufacturer defect. When I contacted them about the issue, I was met with complete disregard. I was told the car had “no codes” at the time of purchase, and it was implied that issues like this just happen—completely ignoring the fact that trouble codes can be cleared temporarily. Acting as if there’s no such thing as clearing codes on a car is misleading and dishonest, especially for a dealership. They refused to offer any assistance, advice, or even point me in the right direction. I was told they “wholesale cars” and that her brother was the actual dealer—but when I asked for his con

Bought a car from them last Thursday, paid 6,000$ in cash because of their stellar reputation. Everything was seemingly fine until Monday when it broke down and I had to have it towed. Less than 4 days after purchase! Contacted Susie’s where the manager has given me the run around and failed to respond back to my phone calls. I now have to pay for plugs and wires on a car I just purchased! Not to mention the gas needle is broken and I have to have the fuel pump replaced to fix that issue as well. I assumed they would “assist” in making this right. Wouldn’t even budge on price and said it was firm just for the car to breakdown.

I bought a Tahoe from them about 3 and 1/2 months ago so far so good they were very courteous and the done what they said they was going to do I recommend this car lot to anyone looking for a good used vehicle

Absolutely had us fooled and strung us along for a week! Vehicle of interest… we inquire about fixing an hvac issue, Suzie wants to get a quote but does not follow through. We ask if vehicle will pass inspection- “It should.” She sends me to get it inspected. I do their job to find out what they knew but did not disclose- it was “inspected” one month prior and should have Never “past”. Inside balding tire, ball joints were no good, alignment needed, check engine light on but Suzie did not care to scan for faults and disclose. She knew this was for young growing family. SALES SALES SALES- to HELL with customer safety! Namely that of two young adults, an 8 month old and infant on the way! SHAME ON YOU!!!

I attempted to sell my car. Poor customer service. Bonnie, (old short lady) the manager, lied to the owner and blocked my deal claiming my car had a salvage title. I wouldn't touch a car that has a salvage title. My rental business wouldn't allow it. The title was clean with no liens. We already agreed to a number. She purposely lied and hated on the deal. Now you don't have to buy from me but don't agree then take back offer. Unethical. All of these lots in Danville suffer from the same conditions. Poor service, older cars, & high mileage. I would never buy a car out here. Also they hate to see a blackman buying inventory and making deals. All these places collude to push smaller wholesalers out. You get treated better in the triangle or Charlotte. In a town that is 49 percent black