Take 5 Oil Change

Absolutely unacceptable experience. I brought my 2021 Volkswagen Atlas in on February 28 for a routine oil change. The visit took nearly three hours, and I had to return the next day for another hour. After being persuaded to approve a coolant service by them using a tube stating that all of the “floats” were at the top - which means that my “coolant” was too hot - well no crap lol my engine was running for the entirety of the THREE HOURS I waited there for a ROUTINE OIL CHANGE. Following this - my check engine light came on. I later learned my vehicle requires a specific Volkswagen-approved coolant, and I have serious concerns the wrong product was installed. The manager was extremely unhelpful. He initially called me back, but when I returned his call during my workday, he never answe

Met with Darren today to discuss my last two visits, pros and cons, he was incredibly patient and very understanding. He cleared up all of my concerns. Truely dedicated and helping the business to succeed. Very rare these days to find someone in service that actually cares about the customer and doesn't just want to take your money and say Neeext!

The service was good and the maintenance personnel was informative and took good care to make sure everything was done right and as fast as possible. The prices are a little high but they did make sure I was aware of a coupon I could get sent which I thought was nice. They didn’t try to oversell anything which a lot of these quick oil change places tend to do which is why I’ll will go back here than another place.

This place used to be better. Last time I was here they printed the oil change tag with 13,000 miles to my new oil change instead of 3,000. Now we've waited here 45 minutes until they started the oil change. In the bay still waiting. I'm sure it has to do with getting help. These guys don't seem to know what's going on. Too bad In the end this ended up taking an hour. We missed our appointment. They overcharged us and put in the oil not requested. I have five cars I've been using you guys on and off for the past 15 years we're done. UPDATE TO YOUR RESPONSE: in your response you left the phone number to call you call back twice both times went to voicemail and your box is full evidently you have a more serious problem and need to deal with it. Absolutely terrible

I would like to thank the two gentleman that was there Tuesday night before closing. They did a great job on my 2020 Dodge charger with a great price and also a coupon. See you guys on the next one. Also, the service was very fast, And quick.