Team Nissan Service

Very disappointed at management here. I paid for a full diagnosis because my engine light was on and they only ran a scan, found 3 error codes and asked me to go to a Ford dealership for a system update. In theory, something else could still be causing the problem but they decided not to rule out any other problems even when I paid for this. I brought this up to management and they refuse to refund me even when other shops in town offer to run a scan for free. I spend thousands of dollars a year at this shop and have already purchased 2 cars from them. Apparently they care more about $200 and their fragile egos than keeping a good customer on their side. How am I going to trust this people again? Time to bring my business and my money elsewhere and to reach out to the state consumer

Got some free oil changes with the purchase of a used car. First 2 were great. Third one seemed fine but my car was running rough. Thought it was because of the cold weather Jan/Feb. Lower gas mileage than i had before. Had another place do it and found out it was running bad because i had an entire extra quart of oil in there. Was going to keep going to Nissan but not now. Look it up its better to be low on oil than have too much. Nothing i can do now the damage is done.

Brought my car in for a checkup ahead of a long drive: after a clean multi-point diagnostic, I drove home only to notice a (loud) squeaking coming from under the hood after a cold start. This sound was absent before service. +1 star for friendly service, +1 for reasonable wait. -3 for breaking my trust in Nissan service departments.

They did not changed my oil.

I went in for a full synthetic oil change and got my tires rotated. My car has over 120,000 miles. They did a full inspection of my car and discussed what they found. They also advised on what could wait. When I took my car to my usual mechanic, they checked everything that was on my list and agreed with Team Nissan Service. One bonus. Team Nissan Service is more affordable.