The Frederick Motor Company Service Center

The team here at Frederick Ford is top rated. From sales to service. The hands on service manager Chris Deckert ensured my beloved f150 is here for the future. The team led by Jason service advisor and mechanics took care of a complex issue. How many managers get dirty! There is no wonder why they are ao busy. Kind of like Chic Fila but worth the little wait. Although they got me in due to my issues and wow its new again. World class service for a local Frederick family man. price is reasonable. The qualtiy is what I how found to be Very Hi! thanks to the Frederick Ford team and continung a tradition of customer service and quality.

I had a disappointing experience with the service department at Frederick Motor Co. Despite scheduling a 10 AM appointment for a recall repair, my vehicle didn’t enter the service bay until I inquired at 3 PM. I recommend checking your vehicle’s location on the FordPass app to ensure it’s being worked on. I had to rent a vehicle from Enterprise at my own expense, expecting same-day completion as promised, but the lack of communication and delays were frustrating. Even the next day, I received no updates from my service advisor and had to visit in person to get answers. This poor customer service has convinced me not to return. Improvements in communication and timeliness are needed.

Mark Lawson was a great sales person. But I needed information about my warranty, because I bought a Chevy from a Ford dealer, in a timely manner. I called several times, left multiple messages and it to them almost a week to get back to me. Days after my claim was denied. I wouldn’t recommend them to a friend.

This is the best service in the DMV area! I had to schedule my first service on a very short notice and while there were no spots available online, I was fitted into the schedule and got my car serviced in less than an hour. It was extremely helpful to have all my records (incl service contract) pulled up ahead of my arrival, so the car was taken into service literally the minute I got there and all the paperwork was ready! Everyone was very nice and friendly. I will definitely come back for all my future service needs.

Ken and his service team went beyond the extra mile to fix my 23 Maverick. They discovered that some previous warranty work I had done (at another service center) wasn't entirely to spec, and those problems needed to be corrected before they could work on the truck. Instead of telling me I was on my own, they took great care to document the issues, and worked internally to get the repairs approved and covered. I was not looking forward to navigating this on my own, so I'm very grateful and appreciative to the staff here. It was a tough situation, and they nailed it! I had my truck back and running like a top in less than 24 hours.