The Peterbilt Store - Boston

We recently had our 2021 Peterbilt towed into The Pete Store in Plainville, MA due to a DEF regen issue, and I cannot say enough about the level of service we received. From the moment the truck arrived, the check-in process was smooth and efficient. Alyse in the service department was especially impressive. She understood immediately that we rely on this truck for daily operations and that downtime is critical for our business. Her professionalism, clear communication, and sense of urgency on the phone made a stressful situation much easier to manage. We received a timely estimate and the turnaround time was excellent. The entire process was handled with efficiency and care, and it’s clear that customer service and minimizing downtime are priorities for their team. If you’re running tr

i want to take a moment thank the crew at the plainville pete store, there professionalism is top notch. i have been bringing our oil trucks there for repair for many years and will continue to for years to come a special thank you to jamie and heather for there communication, always letting me know the status of the trucks . there repairs are done in a timely manner as they know the importance of getting our trucks back on the road. there shop is the cleanest and most organized truck shop i have ever been in. also i would like to give a shout out there parts dept whom are just as professional. this all said i would recommend the plainville pete store to anyone with parts or repair needs KUDOS TO THE WHOLE CREW!!! GREAT JOB

Great experience here, treated us like family. They exceeded expectations fixed quicker than expected, and Alyse really helped us out! The truck is running great!! Exceptional customer service all the way around, good pricing, good quality workmanship you can trust. Definitely 10/10.

"GIRL SERVICE POWER" Well first off we have had our Peterbilt at two different truck locations to fix the AC and two of those was at Charlotte Peterbilt and 1 was at NAPA Truck Center in Long Beach, CA and after changing filter drier, Expansion valves etc. and cost $9000.00+ total of all 3 truck invoices and we still didn't have any AC. I was at my wits end as we was out of town and we only had 1 day to let them try to fix it. So when I called, Jamie answered the phone very down to earth and I had explained that we have had this truck in charlotte PB for a week on two different times and she said well our service dept is all women.. And I was amazed at that because you know how people think its an all mans world, But I was thinking they must know what they are doing to be in charge of a

These guys here are TOP NOTCH! Had to bring my 579 in for an issue and they couldn’t fix it til next day. While waiting for my company to iron out hotel details the lovely lady at the desk ordered me a PIZZA and showed me the nice empty drivers lounge. Me and my pup relaxed and ate and enjoyed not being in the truck. I have never gotten better service and care from a Peterbilt dealership. Thank you so much!