The Tow Truck Company

After my car was broken into outside the apartment complex where I live and the ignition was destroyed in the process of someone attempting to steal it, I asked my landlord where to park. He recommended a lot located outside the leasing office of my apartment. He told me as long as I was out of the lot before 7am I would have no problem parking there and that there were cameras. The next morning I went out to the lot at 6:45 am to move my car and found it’d been towed. I explained all of this to the towing company (even showing them the broken ignition which I’d replaced the day before, so they knew I wasn’t just making it all up)- they couldn’t have cared less, and threatened to make me stand out in the snow for being frustrated. The advice of the guy working there, regarding my landlord’

Excellent experience! The front office managers ( the ladies) as well as the yard manager and rest of the ground staff were professional, friendly, and very respectful. They always went out of their way to be helpful and made everything easy. Great attitude all around—highly recommend!

Needed my 27ft class A motorhome towed. Chance showed up and was awesome from the start. He was very helpful in getting the rig prepped to be towed. He drove safe and slow. He treated my motorhome as if it was his own. I couldn’t have asked for a better or more experienced driver. Five stars.

If I could give ZERO stars I would! I had the worst experience with "Jessie" he called himself, and the lady who took my call! I am handicapped, bad hips, knees, and Spine and I have a handicapped placard. The lot is almost always empty even during events where this tow company stalks at the Fountain House at Victorian Square, pretty obvious when the call goes in and somehow the tow guy is there in 2 minutes! Says so on the paperwork. They began to tow my car despite me being ADA and having my handicapped placard visible, same exact spot as last year that I was allowed to park without issues, only after I gave "Jessie" $156 did I get my car back (he said I was on his time now, and took his time despite my need to return to where I was volunteering, and made sure he was snarky, soulless the

Found a half ripped off tow sticker stuck to my truck this morning. Called the # and they said it was a mistake. Thanks for that. Thanks for not even pretending to get the sticker off. Spent 30 minutes on my lunch break, scraping it off. There's still lots of glue. Great work, guys. UPDATE: I got another sticker this morning. This time, it says my truck is inoperable. Plus, they marked my tire with chalk (this is ILLEGAL, btw). So weird since I drive it everyday. I guess it was my fault for parking it overnight in the complex I live in. Shockingly, nothing was done about it when I called. Being wheelchair-bound and needing my truck to work and get to important doctor visits, this is so frustrating. Response: I did call that number and was told it was a mistake. I asked if the tow truck dr