Thrifty Car Sales of Mountain Home

This dealership is great! I can't suggest them enough. They listen to your needs and balance it with how much you can afford. The manager Scott is very accommodating and has heart. He is like a parent who thinks about your future and finds the best deal for your current situation. Really, 5 stars is not enough for my rating. Highly suggested!!!

This is a review regarding a used car purchase from Thrifty. Please read before considering buying here. I just purchased a Tundra from Thrifty. We were in a negotiating window for 5 days because a 3rd party mechanic found an oil leak when I first saw the truck. Bret McDonald promised to have his team fix it and test for leaks before selling it. He also promised that if I found there was still a leak within the first week of owning it, he would take it back or fix it. I also spoke with Nick, the service lead for Thrifty. I asked Bret and Nick to confirm there were no oil leaks and that they had inspected the cam towers for leaks. They purported to do multiple checks and that there was no more leaks, and that the cam towers specifically were leak free. After all this happened, I purchased

In The middle with these guys. Pretty knowledgeable but very young. Fixed on what they have experienced in life as to what they think cause of problems are for your vehicle. Being young and having limited experiences limits your overall understanding. They need just a few more years under their belt and they will see that problems dont always fit a stereo type. Causes of issues in a vehicle can often be something completely different than what you have seen before. Step outside the box and realize you are always right. And accept customer input.

From reading reviews, the owner’s responses for dishonest “prizes” and getting their scam mailers, I would give them 0 stars if I could. In the world we’re in right now, the thought of winning some money at no cost to you could greatly impact financial stress. Sic and twisted to make people think that they won just to lure them in and try to buy or sell them a car. Preying on people who may need the money isn’t marketing. It’s taking advantage of people’s hardships. We were in the market for a new car relatively soon but based on reviews and the unprofessional responses, we will not be giving this place our business and will be telling our friends and family to avoid this place at all costs.

Deceptive marketing Called in and they said, “yes you did win”, intentionally leaving out what prize. Through further inspection, the fine print reads— “confirmation code determines prize won” I call the dealership to find out what prize I ACTUALLY won. The guy says he can’t tell me over the phone, that it’s against the insurance policy. Like what? Then proceeds to say “no one is telling you have to come in, honey”. Not an endearing honey a very condescending honey. I tell him it’s very misleading marketing. He goes on how that’s how lottery works. These are the last people I’d ever work with. It wasn’t JUST the misleading marketing. It was the response.