Tire Discounters

I came in to the Westerville location today for a balance or alignment initially, and Andrew Bowerman was the one who helped me. He told me I needed new tires and he went over the different options on what is recommended. He was very knowledgeable and helpful. My Car drives much better and quieter. And thanks to the technicians who got my car fixed up.

I purchased four new tires from this location on Black Friday 2025. Two days later, after only driving the car home from the store, I returned to find that three of the four brand new tires were completely flat. I’m disappointed that such a major issue occurred immediately after installation, and even more concerned that the store appeared to be operating with a skeleton crew on one of the busiest travel weekends of the year. This raises questions about the quality control and attention to detail during what is clearly a high demand period. When I brought the vehicle back, the staff fixed the problem, but I did not receive an apology or any acknowledgment of the inconvenience, nor was any effort made to make the situation right beyond redoing the work that should have been completed prop

Took my car in for an oil change and to get my headlights replaced (Saturday). Now to be transparent, I've gone to this same location for oil changes and new tires and haven't had any issues. But anyway, some how the oil change got completed but the headlights became an issue for them to overcome within 6 hours. So I had to pick up the car and drop it back off for it to get seen by their master technician on Monday morning. Well no one took the time to align the lights, so I drove home tonight (Monday) in the dark without 5ft of light in front of me.

In February 2024, we took our car to TD to look at the tire and they informed us that there was a hole in the tire that they were unable to patch. We had all 4 tires replaced given the wear on the other tires - the tires installed were the ones recommended by the TD employee and came with a 70k-mile warranty. After having driven roughly 20k miles, we were notified during an oil change that we were due for new tires which was surprising. I returned to TD with only 23k on the tires. The TD technician confirmed that there was already balding on the tires and recommended all 4 tires be replaced. The employee at the counter informed me that the wrong tires were installed on our car and that particular tire has a history of making it only 20k-25k miles when put on our model car. I re-iterated t

I want to share that our experience getting new tires was seamless and easy and I attribute this to Andrew, front desk attendant! He was magnificent and I hope that Tire Discounters knows how extremely talented and professional he is with his job. He calmly walked us thru our options, explained and answered all of my random questions and handled the continuous phone ringing, line of customers and questions from the shop with no frustration - just multitracked and calmly helped everyone! He is a treasure to your organization!!