Tires Plus

Went to this location for a simple tire patch/nail situation. Customer service was great and friendly. They recommended me buy a new tire since they couldn't properly repair it. I decided just to take my car home and go from there. Wasn't charged for the visit. When I got home I noticed deep scratches on the wheel that was worked on 3 of the spokes and light scratches on 2, all in the same spot from presumably they had the wheel resting. A simple $20 patch job is now damage to my vehicle and 2/3hrs wasted.

What should have been a simple visit to replace two tires and repair a rim turned into a complete nightmare. Due to the carelessness of one of their technicians, my vehicle sustained extensive damage completely unacceptable and a clear sign of unprofessionalism. Initially, both the store manager (Jon) and the area manager (Julian) seemed helpful. Unfortunately, that didn’t last. I was told I would be updated every step of the way but that was a lie. Communication stopped, I got no updates, I was the one calling and was told very little each time. My car was held for nearly a month with no clear timeline. This entire experience has been frustrating, stressful, and entirely avoidable. My vehicle’s value dropped by over $1,000!!! I would never return to this shop unless absolutely forced to b

Tires Plus made a big repair feel transparent and professional. When we had the suspension rebuilt on our red 4Runner, Alex and John kept us informed every step of the way, even when additional parts were needed. What really stood out was taking the time to show me the new suspension on the lift and walk me through the work. That level of communication and pride in workmanship builds trust. Grateful for John, Alex, and the team for getting us back on the road.

Maelia was so amazing. She kept us updated throughout the whole process and went above and beyond anything I could have asked for. I love to see women power in the shop. 10/10 would recommend

Robert was my service advisor and I simply needed air in my tires. He was professional, sweet and even checked my other tires for me. I’ve been putting off getting my brakes done, they’re squeaky as hell lol but I just didn’t feel like it but I’ve definitely found my new shop in the area! Go check them out! I was in and out. Highly recommended