Tires Plus

My name is Albert Chambers reference number for the owner given to me by the corporate office of tires plus / Firestone is Reference #( 2953688 ) I was informed you are on vacation at the time I’m writing this review. I do not want this to escalate to a formal complaint, but according to corporate you’re not available, I decided to look at the reviews of your store I like the fact that you comment personally to people who have Good bad experiences. For the record not only has My Wife and I purchase tires and services from tires plus I have had problems in the past with different stores. And I have two minor complaints with you store in the past when I was driving limousine, but your store fix those problems without incident. There was no need for a bad review. This is the first time a pr

Found a huge wood screw in my driver side back tire and came in to have my tire checked. There was another lady who lives by me there for the same thing. Lots of reconstruction along the Hwy 19 corridor after the flood. Juan the service manager went above and beyond for me. The tire needed to be replaced and they didn't have the tire in stock. But come to find out, he drove to another Tires Plus and picked one up. I was in less than an hour, I was ready to roll. We've been customers since 2021 and would highly recommend Tires Plus. Thanks Juan and your crew!

Juan Nieves was very pleasant to work with and straight forward. My vehicle was repaired in a timely manner and since I was able to take advantage of a discount for an oil change, that is complete as well. After I paid for the service, I found out I can get a $25 gift card by visiting Tires Plus Rewards and claiming on the paid invoice. Not a bad deal. I will put that towards my next visit. I appreciate honesty and good customer service. I highly recommend this Tires Plus location. Thank you Juan for your superb customer service.

Everything and everyone was great! I turned off my radio on purpose and it was on when I got in! I had made Extremely important calls that I was on blue tooth still, with personal information. As they parked around the side. Just not a professional move. I love this company, but wasn't sure about this location. They say they checked tires and the one for a leak, no liquid was on that tire. I am a past mechanic.

My wife called ahead and received a quote for mounting and balancing two tires. When she arrived, the staff suddenly changed the price after realizing the tires were going onto two separate rims — not a full four-tire replacement. That’s a classic bait-and-switch move. If a quote is given over the phone, it should be honored — especially when the customer clearly described the service. Instead, they tried to charge more after she drove all the way there, wasting time and gas. We were simply trying to do business honestly, but this kind of tactic makes customers feel taken advantage of. I’d recommend double-checking any quote from this location and getting it in writing before you show up.