Tommy's Express® Car Wash

On the behalf of my lady (this evening, 02-Nov-2025) , I want to share an experience that speaks to a deeper concern about consistency and customer care at Tommy’s. Until tonight, we were loyal monthly subscribers, and we genuinely valued the brand. For context, about a month ago, I went through the 32nd Ave S location and the wash did not remove basic surface dirt. When I returned later and mentioned it, the associate was outstanding — professional, direct, and immediately acknowledged they’d had some cleaning issues recently. He told me: “Bring it back — we’ll make it right.” That interaction mattered. It’s the kind of service that earns brand loyalty. Tonight, that trust evaporated. My partner went through the same 32nd Ave wash and again the vehicle — a Honda Fit — came out visibly

We purchased the Car wash membership during a promotion at Waite Park MN during Valentine Day. Somehow, our car washer membership was cancelled even though the promotion period will be for the next 3 months. I went to Tommy Car wash in Fargo today and find out our membership was cancelled. Chad, he probably is the manager at Fargo Tommy Car wash, was amazing. He tried to help me figure out what is happening and they cannot fix the issue since the membership was bought at Waite Park. I appreciated that Chad spent time to help me out and end up gave me a free car wash today until I can figure out the issue with the Waite Park Location. A little gesture goes a long way, I will bring our other car here and purchase their membership! Totally worth it for the great customer service support!

Silverstar carwash is better. I went through tommys carwash twice and they scratched the heck out of my truck. There are deep scratches on all sides of my vehicle because the brushes get too close and the parts hit you vehicle. They said they would not do anything unless i proved it. Not coming back here. Silverstar Carwash is so much better then tommys.

This use to be a better wash. For 24usd. Its more like a 15 wash. The speed at which the car goes through the wash is to fast. They need to slow it down. There use to be prewash or thought they did were they have guys spray the front and hard to reach areas. I might be mistaken. Its not great or good it's just ok.

Car wash is good. You now have to pay $5 for a detailing kit if you want to wipe down your car, no towels available