Tony Volkswagen Service Department

I have experienced great customer service before, but NOTHING could have prepared me for the sheer heroism and legendary dedication of this team. Not only did they go above and beyond to help me with my issue, but Kriselle literally saved my dog’s life from a raging house fire AND battled a fire-breathing dragon in the process! It all started when I reached out with a simple question about their services. Within moments, their response was swift, professional, and filled with genuine care. But just as I was about to thank them, disaster struck—my house caught on fire! Smoke billowed, flames roared, and in the chaos, my beloved dog, Sir Barksalot, was trapped inside. Without hesitation, their top-tier customer service representative (probably a secret superhero) leaped into action. They d

Would give 0 starts if I could. I called an made an appointment to get my breaks replaced because I knew they needed it. Figured it would be about $1,000 to get the work done. I was told that they would put it in the computer as an 'inspection' but that they would take care of the breaks. I did not ask for any other service nor did I want any. I asked my daughter to pick up the car for me because I was at work and could not come to the dealer. I was not happy when I saw the receipt, I paid over $400 to be told I needed new breaks and for an oil change that I did not want or need (just had one 3 weeks ago). So now I have to make arrangement for my car to be in the shop again for the new breaks and probably spend another $1,000 to get the job done right. This is not the first time I ha

My cc was serviced there not to long ago and I knew it wasn’t going to be a cheap fix. It took a little over a week for my car to be fixed but that’s only because they didn’t have the part I needed on hand which was okay with me. Their customer service was awesome they let me know when the part arrived and that they started the work and the very next day My car was ready. They originally gave me a quote and like I said I knew it wasn’t going to be a cheap visit but what they quoted and what it actually came out to be was almost $500 below which I was very happy about. To add to the cheaper bill I got a free car wash also. The line to the car wash was long but it was a good incentive and what can I say it was free :)

I would rate their service department 0 stars if it would let me based on communication alone. My 2012 Toyota had a tire blow out on the interstate near their office. I originally bought the tires from a Toyota dealer with a Road hazzard warranty and they advised that the Tony Group could file a out of warranty claim since none are on the island of Oahu. So I had the tow truck driver tow it there. He left it there at 10am, and I had an apt scheduled for 1045. While there may have been 0 initiative from the driver to notify them it was dropped off, the did not call until 5pm to ask if that was my van and why I hadn’t made it there for the appointment time, and if that was my van they found in the corner of their lot. So day 1 was lost but I would put it squarely on the tow driver, but cou

Last Wednesday my husband and I had the pleasure of working with Laura Soares-Ebinger. Laura kept us informed on what we needed to get my 2018 VW Beetle running like new. Laura is a true professional, treated us like old friends. Eric our mechanic did an awesome job too. We have a family mechanic but I’m taking my Bug back to Tony VW. Thank you again Laura!!!