Top Notch Towing and Transport

I had a very disappointing experience with Top Notch Towing. From the beginning, the staff was rude and unhelpful. If you look at how they respond to negative reviews, it shows exactly the kind of company they are. They don’t list their office hours anywhere, so you never know when you can pick up your car. You’re forced to call and hope someone answers. If your car is towed on a Friday, good luck—because they’re closed on weekends. Meanwhile, they still charge storage fees, which feels unfair. It’s also suspicious that they strongly push cash payments and charge extra if you want to use a card. If your car is towed after an accident and the police call them, you’re required to pay cash only. I was told this is “policy,” which doesn’t feel right. Also be prepared to be on their time. I

Top Notch saved me when I was stuck at the bottom of a cul de sac in Annapolis and my F150 truck kept sliding on the icy incline when my 4 wheel drive was not working properly. I was so grateful for the prompt courteous professional service after being stuck for almost 2 hours and not being successful in trying to get oit of that situation on my own. My boyfriend is a professional heavy duty tow truck driver but was out of town. He called a few places before selecting Top Notch. I was glad he chose Top Notch. It was a very tricky situation but the Top Notch driver knew just what to do and got me out of there and back on my way with fast and friendly service. Thank you Top Notch Towing!

EDITING MY REVIEW: Due to the illiterate, inaccurate, visceral nature of this owner’s response I’ll address the false claims he made: 1. The HOA issues parking permits via US Mail. (And, there is no charge for a new permit.) Not me. But I’ll follow up with them on this claim; 2. The police officer verified that the person at the office said she could just prove there was a permit in the vehicle and she could take it. It’s recorded on his body camera and I’ll be requesting that footage; 3. I’m grateful that I have a very respectful, honest, trustworthy tenant who has been a very good steward of my home. She’s a great mother and found herself in an un winnable position. You had ALL the power to do the right thing and you chose greed. Not me; 4. Yes, I tried to negotiate less because she

Literally the WORST. Could not have been any ruder or more unprofessional. After my friends car was towed from an apartment complex 15 minutes after time expired (there were NO signs in front of the spot and no times clearly marked) (they were clearly sitting there waiting to tow people which is also just nasty) he was yelling at us on the phone, hung up and LIED and said we couldn't get the car until 9am the next day. Their signs clearly state 24hours a day for pick up and when we confronted about that he said "well are you going to have an attitude?". I could go on and on with how things went after that, its hard to believe anyone can operate a business this way. I don't know how these people sleep at night. I wish I could give 0 stars but I know karma will come back to him.

Bottom feeder company with no respect for your vehicle. My vehicle was towed from out front of my apartment with a parking pass. No apology. UPDATE DECEMBER 4, 2025 TO THE BUSINESS: Your response validates my review. Potential customers deserve to know the pitfalls of doing business with you. Publicly extorting me in attempt to silence your mistake is extremely unprofessional. Do better in the future.