Towne Hyundai Service & Parts

I had a five-star experience at the Town Hyundai service department! From start to finish, everything was smooth, professional, and stress-free. My service advisor, Courtney, was absolutely amazing. She was knowledgeable, friendly, and kept me informed every step of the way. The entire process was efficient, the staff was welcoming, and I truly felt taken care of. It’s not always easy to find a service department you can trust, but they exceeded my expectations. I loved everything about my service experience and will definitely be coming back. Highly recommend!

I felt taken advantage of and mislead by service advisor Andrew Bardell. Bardell told me that my wheel needed to be replaced at the cost of $895. He claimed "If I were you, I'd replace it" and warned me to watch for my wheel when I said I would only replace my tire, trying to instill fear and concern for nothing but cosmetic damage. He couldn't even explain what exactly the service team identified as a safety concern, such as a crack. Whether the service team is incompetent and deemed cosmetic damage to be a dangerous issue requiring service, or Andrew had the gall to quote me $895 for something I didn't need, I do not recommend this location if you are looking for an honest and knowledgeable team to service your car. I confirmed my wheel is completely safe and functional by a local aut

Service delays and difficult repairs are never ideal, but Erika has been handling my case with a high level of professionalism. She didn't make me unrealistic promises. Instead, she remained consistently communicative and kept me updated with realistic expectations. Ask for Erika if you're going in for service. She’s a straight shooter who stays on top of her files. She's also very friendly which is a bright spot in an otherwise difficult situation!

I bought my hybrid Elantra here. Very honest salesman Steven S. Returned recently for my first routine service. Service department was clean, relaxing, with professional and knowledgeable staff. Work was fast and well done. I recommend this establishment, the first time I have recommended a car dealership!

Explained to them earlier in the year on their customer survey and directly to the service manager and assistant service manager how displeased I was on my 2 very first services at this hyundai dealership on my brand new sonata and have yet to be reached out for a solution. Poor service and quality. Both instances resulted in damage to my car. A scratch to the side of driver side rear door and a broken clip underneath the side skirt. Service advisor/ assistant service manager Erika Fernandez has been very unhelpful in all of this to fix it and even denying that the damages were caused there. Definitely not making the experience of getting a hyundai so pleasant if I can't trust that my car won't get damaged everytime I take it in for even basic service.