Toyota of Gastonia

I had a great experience with the Service Department at Toyota of Gastonia, especially working with service advisor KC. He assisted me with my 2008 Toyota Solara and provided excellent customer service from start to finish. KC was professional, attentive, and made sure everything was handled properly. My Solara is approaching 200,000 miles, so I really appreciated the extra care and attention to detail. Even though I’m a Honda guy at heart, KC and the team at Toyota of Gastonia truly went above and beyond to make sure my vehicle was taken care of. Thank you again for the outstanding service. It’s always reassuring to know there are people who still take pride in helping customers and keeping older vehicles running strong.

We were in the market for a used economical vehicle for our son while he is in college. I found a vehicle that fit this description on the Toyota of Gastonia website so we decided to go to the dealership to look at it in person. We were met by Greg Johnson when we walked in. He was SUPER NICE! I showed him the car we were interested in, on my phone, and he quickly retrieved it for us. It was a 2022 Kia Forte and it looked AMAZING and had super low mileage, so we requested to take it for a test drive. We knew instantly this was the car for us. Greg was so awesome to work with. He was so professional and knowledgeable. He was able to get the price that we needed as well. The entire experience from start to finish was courteous, professional, quick, and totally stress-free! I highly recommend

I had a great experience in buying my Grand Highlander Hybrid, from the attention to communication before arriving on the lot, to the conversations leading up to coming in, provided a fair price on my trade in. The salesperson I worked with (Adolfo) was very professional, easy to talk to, work with and his knowledge on the process was flawless. The F&I manager (Kelly) was all business and organized…something else I liked was the dealership gave a memory card with the documentation which was another example of how well run this dealership is. Don’t have any pictures to share, but plan on adding some upon my return to have a trailer hitch installed. 5 stars, easily! Good job team. Update: brought my new vehicle in for the tow package to be installed, however, the service department didn’t ha

Great staff - The staff at Toyota of Gastonia are truly great. A special thank you to Eddie Odum in Services—he is thorough, communicative, and always professional. I also want to thank the Service Director (sorry I didn’t catch his name). Even though my interaction with him was brief, he made me feel genuinely cared for as a customer. I did have to remove one star for two reasons: 1. Loaner Policy They don’t provide a loaner vehicle unless your service takes more than 8 hours, which feels unreasonable - especially after purchasing a high-end Toyota van. I was told this is Toyota’s policy, not the dealership’s, but it still affects the customer experience. I arrived right after the service center opened and was the first of two cars, yet I still left around 12:40 PM close to a 5-hour

Just picked up my new vehicle from Toyota of Gastonia and had an excellent experience from start to finish. Craig Ballard made the whole process refreshingly simple. Everything was straightforward, honest, and exactly as discussed ahead of time - no surprises and no pressure. The transaction was smooth, efficient, and I was in and out with the car in about an hour. If you’re looking for a dealership that values transparency and respects your time, I’d definitely recommend Toyota of Gastonia and Craig Ballard. Great experience all around.