Toyota Service

The waiting room is underwhelming. No microwave, no complimentary water. Factually, this is the worst Toyota waiting room I have been to. I wish it was better.

Over the last three years the customerservice in the service department has gone downhill drastically. Their turnover of Service technicians that they assign to you is nonstop turnover. Even the managers from the service department are nonstop turnover. Then I bring a coupon for a synthetic oil change two weeks ago and they refuse to honor it making some excuse because of the type of vehicle I have . I own a 2006 Highlander and a 2011 Tacoma truck and I've always been able to use coupons at other Toyota dealers in Florida for synthetic oil changes but this dealership in Augusta refused to honor it. I make appointments all the time to have my vehicle serviced yet I still wait just as long as people that just pull up to the dealership for service without a appointment. What is the sense o

The service is decent and polite. I've never had any car issues after service, but the coffee in the waiting room is horrible. If you're a coffee drinker, pick up one from somewhere else before you come and save yourself the trauma.

I brought my Tacoma here for a basic multipoint inspection. It has 45k miles. I also requested them to check the alignment and one of my rear tires that was not maintaining the proper air pressure. I had an appointment scheduled for 0840. Time now is 1:00 pm and I am still sitting here waiting. I understand it being the weekend and I understand being short staffed but this is ridiculous. Meanwhile the service guys are sitting here eating lunch not seeming to care because hey, this is the usual right. Worst service team! I’ll drive to another county before bringing my vehicle back here. I want customer service for team members who care about their clients and have some sense of urgency.

I had an afternoon appointment for an oil change. I arrived 8-10 minutes early. I was greeted right away. I waited about a half and hour maybe 45 minutes and it was done. I expected to be there a minimum of one hour with an expectation to be out with in one to two hours. I was pleasantly surprised by the quick turn around time. The woman helping me did say that it had slowed down by the time I arrived so I imagine the wait can be longer depending on the day and time. I came on a Wednesday at 12:20. The waiting area was very nice it was sectioned off into 3 different areas and they offered coffee for while you're waiting. It was very clean and the staff was very helpful and proffessional. I was very happy with my experience here.