Transteck, Inc. Freightliner & Western Star of Hagerstown

I've been working with the service department for 5years now. From PM services and tire rotations, to honest conversations around recommendations, to full engine rebuilds, they've done it all for me. The entire team, starting with the Denny at the helm, is top notch. From initial drop off, to communication through out the visit, to the final touches after completion, Transteck - Hagerstown is the entire package!

Tranteck Frieghtliner- Is great to work with! I always feel welcomed and heard when I bring my or My companies equipment in for service. I have been bringing my equipment in to the for almost quite a few years while I was OTR. And now that I am the safety and compliance manager for Panhandle Dumpsters I bring out residential and rolloff trucks to them. From the ladies up front to the managers and the techs in the back every experience has been great. Even the tuff ones, but they try to go out of their way to be fair. 10 out of 10 would recommend!! Thanks Transteck!

The 3.1 rating is off, give them a chance. My 2012 Freightliner was repaired back in Aug. so the lateness for this review is somewhat intentional. Levi, Logan and Tony all had great attitudes and patient with me, Tony the night manager went overboard with great customer service seeing to it that all went well and getting me to the hotel. My truck had 9 codes, my ECM was fried and I could only go 5 mph; after 5 months no codes rides good. Awesome work (the shop was clean clean). If I had to complain about anything it would be how long it took but I rather it be done right and any time your dealing with a dealership it's going to be $$$ so really no complaints here. The facility was nice from the shop to the drivers lounge.

The service department was great to work with and kept me updated on the repair process and took care of sending everything to the warranty department. This was really my first time having to deal with Freightliner repairing my bus, having someone (females) who actually listened to my concerns and issues and not assume what's going on and then in-turn explained things was wonderful, thanks Elizabeth and Keirston.

Love this place mechanics are awesome receptionists are on point grest customer service and a great heart! I greatly appreciate everyone here .