TruShine Car Wash IV

Came to the Kingsport Ft Henry location at 4:45 on a Saturday. First stall we parked at didn’t have a working vacuum. Moved over one. Only one spray bottle which was basically empty and one rag left. Had to hand wipe my car to get the dirt off. Trash cans overflowing. Trash all over the ground. Mat washer not working. Could’ve done a better job at home with my soap bucket and shop vac! This location needs some serious TLC or better employees bc it’s went way downhill.

Hands down one of the best car washes i've been to. There was a quick check in process which went smoothly, and then the first employee did a great job on a pre.Soak. All the brushes looked fairly new I. Felt confident.I was going to have a clean vehicle afterwards. This facility does have free vacuums. What really surprised me was the strength of the vacuums, and the fact they had an air tool to help clean your vehicle. To further surprise me, they did have glass cleaner and microfiber cloths, which we're free to use. Overall, the facility was clean and well kept. The employees we're friendly and easy to work with. I would highly recommend this car wash and if I have the opportunity, I will be going back.

Being a customer for a long time. Found out that veterans get a discount for our service, asked about how to do this to safe a few dollars. Was informed that I needed to go around to the office to do this. Well I did , the gentleman when in the computer with my information after a few minutes he informed me that all was ok. Well the next day I looked into my account, to my surprise ok was that they double charge to my account . So instead of saving a few dollars, I got charged twice. Very disappointed, if not fixed will take my business elsewhere. There are other options in town.

Very friendly staff. Pre wash staff very thorough. I love that they have so many vacuum stations and there are towels with cleaner for the inside of the car.

Been going to this car wash for at least a year now, never had any issues with showing them my military id until today. Was told I have to do “paperwork” inside because the ID wasn’t enough to prove anything. I will not be returning to this car wash due to them thinking that little of the Military, that an ID isn’t enough proof.