United Auto Recovery

Not helpful at all. Car was repossessed on New Year’s Eve for everything straightened out with finance company only to find out that the car had been loaded up at 8:24 am and was sent to an auction 2 hours away. The auction is claiming they don’t have the car and the tow lot is claiming they don’t have the car so I just wasted $2300 on a car that can t be found. Very unprofessional and rude. Would not recommend this company to any body, including financial institutions. Now I will be reporting the car as stolen and we will see where that goes.

These folks are useless. My car was towed by a third party tow company. Upon attempting to recover my car, nobody would tell me where the address of the towing company was. No resolution at all other than "You'll have to call back". No way to locate this tow company.

I was initially concerned after reading several reviews, but my experience was very positive. Ms. Juanita was extremely helpful in assisting me with retrieving my vehicle. Upon arrival for my scheduled appointment, the wait time was minimal and the staff I encountered were professional and courteous. In my opinion, many negative experiences stem from poor communication. Approaching business matters with respect and professionalism often leads to better outcomes. My overall experience was smooth, efficient, and handled with care.

They stole all my stuff. Midway kentucky $1500 worth of stuff. They didn’t wanna show me any pictures of when the car arrived. They said they delete the photos after the person picks up the vehicle when I know that’s False When they had just literally handed me the keys right there. They didn’t want to give me security Footage. Unethical heartless human beings work here. Only five days had passed and it was because it was on the weekend and Presidents’ Day so I had to wait for four days and the appointment was on the fifth day. It’s probably saw my Hispanic name and assumed I wasn’t gonna pick the car very unprofessional they should shut down the Midway location and find all the employees and investigate them for being thieves and vandalizing my car

I've been trying to call to pick up my belongings and continuously get no answer, just a recording advising an agent with reach out to me shortly. I also tried to set an appointment online with no luck there either. The website says no walk-ins, "no exceptions", but how else can I get my stuff if I can't even get ahold of anyone to even answer the phone or call me back? I have a job and only so much time to get my shit!