University Mazda Service

Went in for maintenance and our service advisor John said that we had some open recall updates that hadn't been done yet and asked if we wanted to get them knocked out. We appreciate John for looking into it for us and great customer service. If you need need to schedule a appointment call and ask for John or if you set your appointment online look for his name we will definitely be back for our next service.

Unfortunately got a mail stuck in my tire, the car was only a week old, tire was not repairable. Service advisor, Chris Wellner, first made sure I didn’t have any warranties, then he told me they could replace it including cost and wait time. Additionally, he said they would check for any open recalls on the car. He apologized for the wait time, around 2 hours, but I didn’t have an appointment and he not only replaced the tire but also made sure my vehicle was safe (recalls). I appreciate both Chris Wellner and the service team at University Mazda. Thank you!

I have never experienced a greater degree of apathy towards customer satisfaction in my life. The technicians are incompetent, they won't fix your car, and they'll bill you to bring it back in and correct their mistake, and when you rightfully complain, the manager will start talking about how he has to defend the bottom line, which is code for "we got ours, screw you". After having nothing but Volkswagens my entire adult life, this service center has convinced me to never go near one ever again.

I agree with one of the reviews written below. I brought my car in to fix a flat tire. They told me that I needed an additional ~ $6,000 in repairs. I took my car to Jiffy Lube for an inspection, and they replaced a $100 band - that’s it. I’ve had no issues with my car - for over 6 months - since I was told by University Mazda that I urgently needed these repairs, and needless to say, I will never service my car at University Mazda again.

Service has always been courteous. They were great when my car was still under warranty. Afterwards, they began to simply make stuff up. Most recently, they quoted me >$6000 in urgent or 'critical' repairs, but were cagey when I started asking questions. They said my brakes were down to a 2/9. I took my car to Mango, who said that most of this stuff was bogus and the brakes were 7/9. The real cost of repairs (including a nearly dead battery that University didn't catch): $700. Everything the other reviews say about unreliable time estimates is correct -- they say they'll be done by noon, expect it at 5, just for an oil change and inspection. They make a big deal of saying they'll come pick you up, but good luck getting someone to answer the phone.