University Volkswagen Service

Truly awful experience. This shop had our ID4 for 2 weeks for issues around warranty/recall....got it back, issues all still there. Still not able to fast charge, internet in car not functional, issues with doors etc. No idea what they did with our vehicle over that time but it being there 2 weeks certainly did not address why we took it in.

Came to get my 10k VW service and Walter helped me. He was really knowledgeable, customer-centered, incredibly professional. I highly recommend this service.

I received a quote for $1,900 for my car to get repaired, an 8 hour job turned into 4 weeks, and the bill came to $3,400. A few improvements I would make, they shouldn’t be giving customers an eta if they cannot stick to the time line. That is just bad customer service. They also shouldn’t be sending people estimated quotes that are like $1,500 below what the actual total cost is going to be especially when said customers have to rely on financing, and budgets. Had I would have known the entire repair was going to take 4 weeks and cost $1,500 more than the estimate, I would have taken my car some place else. Not to mention the $2,000 I had to spend on a rental car for 4 weeks. Out of all the times I called them, not once did they mention that the total was going to come out to $3,400, so

My advisor was so wonderful considerate understanding. Kept me informed.I was even excorded to my car.they did an amazing job. I want to say Adam you are awesome person. I will continue my services at your shop. You deserve the best of everything. Thank you again Adam 💓 💖

They were very professional. They didn't add any random charges. They sent me a video going over everything they did. Overall good solid service