Valvoline Express Care

My wife and I recently had our oil changed in two vehicles at Valvoline Express Care in Brenham simultaneously. The guys were prompt, courteous and did a good job. We appreciated the service.

Went in for an oil change. Paperwork says they checked all my fluids, checked wiper blades and air pressure in tires. Didn't do any of that. Changed oil and that's it. Dang sure charged me for full service though! I'll never go back there again!

I would give ZERO stars is I could! I was there Monday, October 21 for an oil change. An unsecured door that was literally taped to the wall fell on my car and damaged it while they were changing the oil. The guys just laughed at me when I asked to speak with their manager and refused to give me his name. I called the Brenham Police, but was told it is a civil matter. I got an estimate for the damage which came to approximately $1,300.00. NO ONE from the company has contacted me and now I must take legal action.

The Valvoline in Brenham TX did an oil change on my sons car, admittedly, they accidentally double gasket’d the car and the oil drained out while my son was using the car at night. The engine is now dead and needs to be replaced, despite admitting fault, the company is refusing to pay for the damages or allow me to speak to anyone other than the store manager in the company about the situation. After seeing several other recent complaints for customers I would suggest you stay far away from this business if you value your car.

Had my oil and filter changed at this place and they failed to install the filter properly and the gasket blew out and I lost all my oil!! Luckily my alarm went off before my engine got damaged or at least I don’t think it was damaged. Went there two time to get reimbursed and the owner denied the refund through his so called manager. Owner doesn’t have the guts to call me and tell me why he’s not man enough to accept the responsibility of their bad installation.. all I can say is don’t do business there!!!