Valvoline Instant Oil Change

I have only been successful getting my oil changed here once out of the three times I have waited in a long line to do so. The first time they were missing a part to change anyone’s oil at all. The second time they were great and responsive. The third time they were out of the oil my car used and the alternative cost significantly more money so I declined. I never write reviews and I’m sure there are nice people who work there but I am heated and I will not be going back to be disappointed for a third time.

I paid over $100 for a full synthetic oil change at Valvoline Instant Oil Change, and the service was incredibly disappointing. When I left, I noticed oil left all over my hood and front bumper—something that should never happen after a basic service, let alone an expensive one. On top of that, the associate who helped me was noticeably irritated when I simply asked to update my information on my account. For the price I paid, I expected professionalism and attention to detail, and unfortunately I didn’t receive either. I won’t be returning.

Everyone working there was happy to be there and obviously worked well as a cohesive team. Communicating between team members about what needs to be done in each bay and checking on team mates that might not have as much experience with a technique than others. And super courteous with customers. Great job!

Very fast service even on holidays. Caveats: 1. Oil prices were higher than expected. $108 for full synthetic oil. 2. Yet recall time is 3000 miles unlike other places offering 5K miles. 3. They didn't check tire pressure, yes I was there for oil change, but tire pressure check should go complimentary without asking. That never happened with oil changes with others. 4. Didn't like the way, you never get to ask the oil change price until you reach down to the spot after queue, so you just say yes to whatever they charge.

Not at my request, they took apart a panel inside my car including a few screws only to say they couldn’t reach whatever it was they were looking for. When I went to vacuum my car later that day, I found that a box connected to something was now hanging in that area. Nothing hung there prior to this last visit. I do not recommend this location.