Valvoline Instant Oil Change

the service provider was exceptionally welcoming and thorough. Realizing the goal is to up sell he did so without pressure and explained the additional services were needed according to Mazda. I took his advice as it actually saved me time in making and going to Mazda another day. The service was faster than expected.

I want to start by saying that the store manager, Nick, was extremely helpful and professional from beginning to end. There was a small issue the day of my oil change, and once we brought it to his attention, he immediately assured us he would take care of it. True to his word, he followed up later and let us know everything had been resolved. He really went above and beyond to make sure we felt taken care of, which meant a lot. The overall service was great. Although there was a minor incident, it was handled so well that it wouldn’t stop me from coming back. Mistakes can happen anywhere what matters is how they’re handled, and Nick handled it perfectly. Very grateful for the professionalism and would definitely return again.

Seemed to me to avoid working together to help me in a timely manner on this service. While another client in a different bay was attended to by 2 even 3 people at once, I was assigned a new employee who was careful but slow and alone to service my vehicle. 2 cars were competed in the time it took my one car to be complete! Mystified!

Only downside is I've had to leave once due to how slow things were going. But aside from that this is an excellent shop that I return to whenever possible. Last dealt with Tyler Miller who was a great, professional tech.

Very disappointed in this shop. I own a heating air conditioning company, and I Used to bring ALL of my vehicles to this location to take care of all of my oil changes and transmission services as needed. Recently, I brought in my 2017 Ford Transit van to get a transmission service done. I was looking for a fluid exchange. I wanted all of the old transmission fluid out of the transmission and install brand new transmission fluid in its place. After reading some other reviews it sounds like the same negative thing happened to me. They used a little machine to suck the oil out and replace it with new fluid. They told me I needed 13 quarts of transmission fluid after removing 13 quarts from my transmission. That absolutely did not happen. They said it happened but it did not. I left the prope